B BROCENT

customer support

Cover image for Brocent IT blog post: How to Handle Bilingual EN/ZH Support Tickets at Scale in Freshdesk with DeepSeek

August 10, 2026 | 12 min

How to Handle Bilingual EN/ZH Support Tickets at Scale in Freshdesk with DeepSeek

A mixed-language support queue breaks at triage, not translation. How to use DeepSeek for language detection, routing and reply drafting inside Freshdesk — with the quality controls and cross-border data handling that keep it defensible.

Cover image for Brocent IT blog post: How to Run Bilingual EN/ZH Customer Support in WeChat Work with DeepSeek

August 08, 2026 | 12 min

How to Run Bilingual EN/ZH Customer Support in WeChat Work with DeepSeek

A practical guide to AI-assisted bilingual customer support inside WeChat Work — connecting DeepSeek, generating native Chinese replies with English internal briefs, and keeping the data onshore.

Cover image for Brocent IT blog post: How to Use ChatGPT to Draft Zendesk Support Ticket Responses

August 05, 2026 | 11 min

How to Use ChatGPT to Draft Zendesk Support Ticket Responses

A practical guide to AI-assisted Zendesk ticket drafting — draft-then-review workflow, manual vs marketplace app vs API builds, prompting for tone and policy accuracy, and the governance side.