bilingual IT support
September 22, 2026 | 15 min
Cantonese on the Floor, English in the Ticket: What a Language Requirement Does to Onsite IT Cost and Lead Time
A guide for the regional IT lead who has just written a language line into an onsite scope of work. Why "bilingual" is too blunt a requirement to price, the three separate jobs a language actually does, how each additional hard requirement multiplies against the candidate pool and moves the start date before it moves the rate, the split-layer model Brocent runs instead, and a rewritten requirement that prices well and staffs quickly.