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Cover image for Brocent IT blog post: Twelve People and a Thirteen-Hour Gap: IT Support for a US Software Company's Singapore Sales Office

September 30, 2026 | 19 min

Twelve People and a Thirteen-Hour Gap: IT Support for a US Software Company's Singapore Sales Office

A twelve-person Singapore sales office of a US software company has no IT staff and a headquarters help desk asleep during its working day. This article shows how to split the work: HQ keeps identity, policy and tooling, while a local partner covers Singapore hours and physical visits. It is an illustrative composite scenario, not a named client.