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IT-support

Cover image for Brocent IT blog post: Why Japanese Businesses Have Unique IT Support Requirements

July 25, 2025

Why Japanese Businesses Have Unique IT Support Requirements

Japan's corporate culture, vendor ecosystem, and security expectations are genuinely different from the rest of Asia. Here is what foreign companies and MSPs need to know before supporting a Japanese IT environment.

Cover image for Brocent IT blog post: What Is a Service Level Agreement (SLA) and Why Does It Matter for IT Support?

June 03, 2025

What Is a Service Level Agreement (SLA) and Why Does It Matter for IT Support?

An SLA is only valuable if it is measurable, enforced, and understood by both sides. Here is how to read an IT support SLA and what to look for when choosing a provider.