on-call coverage

Cover image for Brocent IT blog post: 24/7 IT Support: How Round-the-Clock Coverage Works and What Drives the Cost

October 30, 2026 | 6 min

24/7 IT Support: How Round-the-Clock Coverage Works and What Drives the Cost

How 24/7 IT support is staffed: on-call, shift work and follow-the-sun, what drives the cost of each, and a decision rule for whether you need it.