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help desk outsourcing

Cover image for Brocent IT blog post: IT Help Desk Outsourcing Guide: Scope, SLAs, Seat Sizing and Go-Live Steps

October 30, 2026 | 7 min

IT Help Desk Outsourcing Guide: Scope, SLAs, Seat Sizing and Go-Live Steps

How to outsource your IT help desk: a scope checklist, SLA list, a formula to estimate agent seats from headcount, and the handover steps to go live.