Microsoft Teams
October 16, 2026 | 12 min
Cloud PBX Providers in Hong Kong Compared: Pricing & Features (2026)
Three types of cloud PBX provider, the ten questions to ask each, how to port numbers and hotlines, plan after-hours routing and recording, and compare cost per extension and per site for a Hong Kong organisation with several offices.
October 13, 2026 | 7 min
Can Claude Record and Transcribe Meetings? Turning a Teams Recording Into Minutes
No, Claude does not join or record calls. Here is the real workflow for turning a Microsoft Teams recording into minutes with decisions and actions, plus a prompt to copy.
September 11, 2026 | 15 min
Opening a Second Office in Raffles Place: A Singapore Consultancy's Phone System Decision
A composite scenario from Singapore: a fifty-five-person consultancy signs a satellite floor in Raffles Place and collects four cloud PBX quotes that land within a few dollars of each other. Why the per-user rate was never the deciding variable, and what 'one company across two addresses' actually requires.
September 04, 2026 | 15 min
Opening Outlet Fourteen
A composite scenario from Hong Kong: a 13-outlet F&B group signs the lease for outlet fourteen and finds the phone system is the longest lead item on the fit-out. Why a growing chain has a numbering problem, not a hardware problem.
August 24, 2026 | 12 min
How to Build a No-Code IT Helpdesk Agent in Microsoft Teams with Copilot Studio
A step-by-step no-code build for an internal IT helpdesk agent in Microsoft Teams using Copilot Studio — plus the SharePoint permissions, licensing, and handoff design that decide whether it works.
August 04, 2026 | 13 min
How to Use Claude for Microsoft Teams Meeting Transcription and Action-Item Extraction
A practical guide to using Claude on Microsoft Teams meeting transcripts — how the transcript reaches Claude, three integration levels, how it compares to Teams Premium intelligent recap, and the data-handling rules to settle first.
