B BROCENT

Microsoft Teams

Cover image for Brocent IT blog post: Opening Outlet Fourteen

September 04, 2026 | 15 min

Opening Outlet Fourteen

A composite scenario from Hong Kong: a 13-outlet F&B group signs the lease for outlet fourteen and finds the phone system is the longest lead item on the fit-out. Why a growing chain has a numbering problem, not a hardware problem.

Cover image for Brocent IT blog post: How to Build a No-Code IT Helpdesk Agent in Microsoft Teams with Copilot Studio

August 24, 2026 | 12 min

How to Build a No-Code IT Helpdesk Agent in Microsoft Teams with Copilot Studio

A step-by-step no-code build for an internal IT helpdesk agent in Microsoft Teams using Copilot Studio — plus the SharePoint permissions, licensing, and handoff design that decide whether it works.

Cover image for Brocent IT blog post: How to Use Claude for Microsoft Teams Meeting Transcription and Action-Item Extraction

August 04, 2026 | 12 min

How to Use Claude for Microsoft Teams Meeting Transcription and Action-Item Extraction

A practical guide to using Claude on Microsoft Teams meeting transcripts — how the transcript reaches Claude, three integration levels, how it compares to Teams Premium intelligent recap, and the data-handling rules to settle first.

Cover image for Brocent IT blog post: How Microsoft Teams Powers Regional Collaboration for a Global Gaming Company: A China Cloud SBC Case Study

July 16, 2026 | 14 min

How Microsoft Teams Powers Regional Collaboration for a Global Gaming Company: A China Cloud SBC Case Study

A case study in giving China-based and international teams one consistent Microsoft Teams experience — and a cloud SBC that connects Teams Phone to a legacy PBX.