B BROCENT

automation

Cover image for Brocent IT blog post: How to Use ChatGPT to Draft Zendesk Support Ticket Responses

August 05, 2026 | 11 min

How to Use ChatGPT to Draft Zendesk Support Ticket Responses

A practical guide to AI-assisted Zendesk ticket drafting — draft-then-review workflow, manual vs marketplace app vs API builds, prompting for tone and policy accuracy, and the governance side.

Cover image for Brocent IT blog post: How to Automate Monthly Sales Report Generation with Gemini and Google Sheets

August 04, 2026 | 12 min

How to Automate Monthly Sales Report Generation with Gemini and Google Sheets

A practical guide to automating monthly sales reporting with Gemini and Google Sheets — where AI belongs in the workflow, building it with Apps Script, the failure modes to design against, and the access-control work that comes first.

Cover image for Brocent IT blog post: How to Use Claude for Microsoft Teams Meeting Transcription and Action-Item Extraction

August 04, 2026 | 12 min

How to Use Claude for Microsoft Teams Meeting Transcription and Action-Item Extraction

A practical guide to using Claude on Microsoft Teams meeting transcripts — how the transcript reaches Claude, three integration levels, how it compares to Teams Premium intelligent recap, and the data-handling rules to settle first.

Cover image for Brocent IT blog post: How to Use ChatGPT and Notion to Auto-Generate SOPs and Onboarding Docs

August 04, 2026 | 12 min

How to Use ChatGPT and Notion to Auto-Generate SOPs and Onboarding Docs

A practical guide to drafting SOPs and onboarding documentation with ChatGPT and Notion — prompt structure, manual vs connector vs API workflows, common pitfalls, and the governance side.

Cover image for Brocent IT blog post: How to Build an Internal IT Helpdesk Triage Bot for Slack With Claude

August 03, 2026 | 12 min

How to Build an Internal IT Helpdesk Triage Bot for Slack With Claude

A practical guide to building an internal IT helpdesk triage bot for Slack with Claude — the official Slack app, a custom Bolt-based build, permissions, and where the AI's real limits are.