small business IT support

August 28, 2026 | 15 min

Too Small for a Full IT Contract, Too Big to Wing It: A Hong Kong Boutique Agency's Token Story

A composite scenario from Hong Kong's boutique agency and consultancy sector: an 11-person design studio outgrows ad hoc, favor-based IT help but doesn't have the headcount for a standard per-user MSP contract. What prepaid, pay-as-you-go token-based IT support actually looks like in practice.