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400 hotline

Cover image for Brocent IT blog post: The Number That Made Them Look Temporary: A 400 Hotline for a China Office

October 08, 2026 | 18 min

The Number That Made Them Look Temporary: A 400 Hotline for a China Office

A composite scenario: a European instruments maker's sixty-person China office runs on twelve personal mobile numbers with no switchboard, and starts losing tenders on the after-sales line of the scorecard. Why a 400 hotline is an entity question rather than a technical one, and why the real gap was governance, not telephony.