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Service Offerings Overview

The complete Brocent service portfolio — managed IT, cloud, security, professional services, and hardware.

Brocent provides a comprehensive portfolio of IT services covering every aspect of technology operations for businesses in Asia and globally. From day-to-day helpdesk and field support to cloud migration, advanced cybersecurity, and infrastructure deployment — all services are available individually or combined into a bespoke managed service plan with a single SLA, single contract, and single monthly invoice.

Why Brocent

Single vendor for all IT needs
Available in HK, CN, JP, SG and 100+ countries globally
Mix-and-match services to your exact requirements
One contract, one SLA, one invoice
Scalable from startup to enterprise

What's included

IT Support Services

24×7 multi-lingual helpdesk, on-site field dispatch across 100+ countries, 15-minute P1 response, and SLA-backed escalation management — covering all EUC, server, network, and cloud support requests.

Managed IT Services

Fully outsourced IT department: NOC monitoring, patch management, backup, endpoint security, server management, virtual CTO, and access control governance — billed per employee per month at a fixed OPEX rate.

Cloud Solutions

Microsoft 365, Azure, AWS, Alicloud, and Tencent Cloud — design, migration, deployment, and ongoing managed support. ICP-compliant hosting for China mainland. Virtual Desktop (VDI) solutions.

Cybersecurity

24/7 SOC monitoring, Managed Detection & Response (MDR), EDR deployment, email security gateway, penetration testing, risk profiling, MFA, dark web monitoring, and SIEM — a complete managed security practice.

Professional IT Services

Project-based delivery: new office IT setup (120+ completed), office IT relocation, data centre rack and stack, infrastructure deployment, Microsoft Teams deployment, wireless site survey, and MDM/BYOD rollout.

Hardware Maintenance & Disposal

Multi-vendor hardware maintenance covering Cisco, HP, Dell, Fortinet, and others. IT asset disposal with NIST 800-88 certified data destruction, e-waste recycling, and per-device certificates.

Full-Time Onsite IT Engineers (FTE/PTE)

Designated full-time or part-time engineers deployed across Asia, EMEA, and USCA — with HR compliance, background checks, leave cover, and attendance management fully handled by Brocent.

Token-Based Pay-as-You-Go Support

Pre-purchase IT hour blocks (20–250+ tokens) redeemable for on-site or remote support across 100+ countries — no retainer, no minimum contract, valid for 12 months.

Ready to get started?

Speak with a Brocent engineer about your requirements. We'll put together a proposal that fits your business and budget.