Managed IT, Cloud, and Cybersecurity for Global Operations
Local engineers, 24/7 SOC, and security audit services across 100+ countries — built for enterprises, financial institutions, and fast-growing businesses across Asia-Pacific.
Not sure where your security stands? Take the free IT security assessment →
From a single office in Beijing in 2007 to supporting 100+ countries today — Brocent has grown alongside our clients. See how we helped a European manufacturer cut IT costs by 40% while scaling across Southeast Asia. Read the case study →
Technologies we work with
S
IT support when you need it — wherever you are
Brocent's Service Command Centre provides helpdesk, remote, and on-site IT support across Asia and globally — keeping your team productive around the clock.
24/7 Multi-Lingual Help Desk
Round-the-clock support in English, Mandarin, Cantonese, and Japanese — from our Service Command Centre.
On-Site & Remote Engineers
Local engineers across Asia with remote tools to resolve most issues without a site visit.
SLA-Backed Response
Clearly defined response and resolution times with monthly service reviews and transparent reporting.
FINOS Platform Suite
Four dedicated IT tools — included with every Brocent Managed IT contract
Brocent ExclusiveSecurity auditing, asset tracking, helpdesk, and warehouse management — four enterprise-grade tools, included at no additional cost with your Managed IT contract.
FINOS IT Security Auditor
Automated Microsoft 365 security posture assessment — multi-tenant scanning, risk scores, remediation workflows
FINOS IT Asset Manager
Hardware tracking, software licenses, Intune sync & label printing
FINOS IT Tickets Manager
Enterprise helpdesk & field service — ManageEngine MSP two-way sync
FINOS Warehouse & Stock
IT spare parts & consumables — multi-location warehouses & low-stock alerts
Why aren't these tools sold separately?
The FINOS platform tools are proprietary Brocent technology, purpose-built for MSP operations. Rather than selling them as standalone subscriptions, we integrate them as core value into every managed service contract — meaning your team gets enterprise-grade tooling without additional software costs.
Everything your IT needs, covered
From security and cloud to compliance and telephony — Brocent brings specialist expertise to every layer of your IT infrastructure.
Coverage
Global reach, local expertise
From Hong Kong to Germany, Vietnam to the USA — Brocent dispatches local engineers and provides remote support across 100+ countries.
Cloud
Microsoft 365 & Azure
Brocent is a Microsoft partner. We deploy, migrate, and manage your Microsoft 365 and Azure environments — including connected China cloud solutions.
Telecom
Managed Cloud PBX
Replace legacy PBX with a fully managed cloud telephony solution. Microsoft Teams Phone System integration available.
Flexible
Token Service — Pay as you grow
Pre-purchase service tokens and consume IT support hours on demand — onsite or remote, with normal or 24/7 emergency SLA options. No commitment, no waste.
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Services built for every IT challenge
Whether you need day-to-day helpdesk, a full cloud migration, or enterprise-grade security — Brocent has a service tier to match.
Featured Insights
Stay Ahead with Asia-Focused IT Insights
Expert articles on China compliance, Hong Kong cybersecurity, and scaling across APAC.
Securing a Multinational's APAC Expansion: An Entra ID & Microsoft 365 Infrastructure Case Study
How a US-headquartered enterprise stood up secure, compliant Microsoft cloud infrastructure across its Shanghai and Taiwan offices — Entra ID, Intune, Defender, and Azure/M365, designed and maintained as one accountable engagement.
Read more →
KnowBe4 Alternative for APAC Teams: What to Look for in a Security Awareness Program
Comparing KnowBe4 against APAC-native security awareness training options — contract terms, localization, support timezones, pricing, and bundling with a broader security baseline.
Read more →
Microsoft 365 & Entra ID Security Audits in APAC: What Gets Checked and Why It Matters
A practical guide to what a Microsoft 365 and Entra ID security audit actually covers, why APAC regulators and investors increasingly expect one, and how Brocent's Quick Security Check fits in.
Read more →Security · Compliance · Managed
One APAC security team. Five disciplines.
Global tools charge you to run them yourself. Brocent runs your Microsoft 365 audit, vulnerability scanning, phishing training, and patch management — in your timezone, in your language.
Security Starter Bundle
M365 audit + vulnerability scanning + phishing training + patch management — one team, one bill, fixed price by team size.
From $399
per month · up to 25 users
Start with the Bundle →Quick Security Check (M365 audit)
Secure Score + ScubaGear baseline, top-20 findings — fixed price by team size, no scoping call needed.
From $800 one-time · bands to 150 users
See pricing →Vulnerability Scanning
External, internal, authenticated and web-app scans. Managed programme, not a raw tool dump.
From $150/mo managed
See pricing →Security Awareness Starter
Managed phishing simulations and staff training — we run the campaign, not just license the tool.
From $2.50/user/mo
See pricing →Patch Management Essentials
OS and third-party patching, monitored and reported monthly — not a self-run agent you have to babysit.
From $3/endpoint/mo
See pricing →Not sure which package you need?
Take the free 10-minute security assessment — we'll point you to the right one.
Success Stories
Real results across Asia-Pacific industries
From 153-store Wi-Fi rollouts to 24×7 SOC deployments — see what we've delivered for clients across finance, retail, and manufacturing.
Challenge: Deploy enterprise Wi-Fi and security across 153 stores in 13 APAC countries within 14 months.
✓ 100% on-time delivery, zero incidents at go-live.
153
Stores deployed
13
Countries
100%
Delivery rate
Challenge: End-to-end IT operations for an 80-seat global FSI firm across two jurisdictions with strict SLA requirements.
✓ 99.98% uptime · bilingual helpdesk · 4-hour onsite SLA maintained since 2017.
99.98%
Uptime SLA
4-hour
Response
2017
Serving since
Challenge: Ransomware infection began encrypting files at 02:14 AM on a Sunday — 400 seats at risk.
✓ Contained in 11 minutes. Zero data lost. Operational by Monday 08:30 AM.
11 min
Detection→containment
0
Files lost
1/400
Devices isolated
For Small & Growing Businesses
IT support with no long contracts — start under $5,000
Pay-as-you-go Token Service for SMEs with IT budgets under $50,000. Buy a block of pre-paid IT hours, use them across Asia whenever you need on-site engineers or remote helpdesk — and pay nothing when you don't.
Launching Q3 2026
Knowledge Base
Tools, Guides & Expert Knowledge
Free resources to help IT leaders plan, secure, and scale operations across Asia-Pacific.
Securing a Multinational's APAC Expansion: An Entra ID & Microsoft 365 Infrastructure Case Study
Read article → KnowBe4 Alternative for APAC Teams: What to Look for in a Security Awareness Program
Read article →2026 APAC IT Expansion Checklist — 14-point guide
Request free →Token Service ROI Calculator — estimate your savings vs. traditional IT
Try calculator →Proven Results
Real outcomes for real businesses
Quantified results from clients who rely on Brocent for mission-critical IT support across Asia and beyond.
See all case studies →"Brocent's off-site POS staging and Plug-and-Play readiness model cut our in-store installation time dramatically. Every terminal arrived pre-imaged, pre-configured, and tested — store staff simply powered on."
"We handed over our entire network monitoring, L1/L2 support, and IMAC services to Brocent across 50+ retail stores in APAC and EMEA. The cost saving was 46% versus our previous in-house model."
"Brocent has been managing our hardware, EUC, and Azure infrastructure across three China cities for almost a decade. The 24×7 support level and Mandarin/English bilingual capability has been indispensable."
"Coordinating a Meraki switch, firewall, and access point rollout across 153 retail stores in 13 APAC countries requires a partner who can handle procurement, logistics, staging, and on-site installation simultaneously. Brocent did exactly that."
"We have relied on Brocent for cloud, server, network, and EUC support across Beijing and Hong Kong for over seven years. The 24×7 system monitoring and same/next-business-day EUC SLA keeps our trading operations running without disruption."
"Designing and building a brand-new manufacturing campus IT environment — data centre, campus network, servers, wireless, security, and hybrid cloud — from scratch across four China cities is not a small task. Brocent delivered on time and continues to maintain it today."
Global Delivery Model
Global standards, local delivery for enterprise IT teams
Brocent combines a standardized operating model with multilingual service desk coverage, local engineers, and partner coordination across Asia, Europe, and the Americas. This gives buyers one global IT services foundation while still finding the right local IT support path for each market.
Greater China delivery depth
Bilingual support, China project coordination, and local execution across Hong Kong and mainland China for multinational IT operations.
Southeast Asia rollout coverage
Singapore and Malaysia landing pages speak to regional IT support, office launches, and managed services for growing multi-country footprints.
Cross-region governance
One provider for onsite and remote IT support, SLA visibility, cloud operations, and cybersecurity across global business locations.
Choose Your Region
Explore local IT support before browsing the full coverage catalog
If you already know your market, jump straight to the regional page built for it — local pricing context, delivery details, and country-specific compliance notes are all there.
Still evaluating coverage? Keep scrolling to the global coverage directory and interactive map to see how Brocent delivers onsite and remote IT support across Asia, Europe, and the Americas.
Hong Kong Managed IT Services
Local SLA-backed support and bilingual delivery for Hong Kong operations.
IT Support in Singapore
Managed IT, onsite engineers, and expansion-ready support in Singapore.
IT Support in Malaysia
Regional support for Malaysia offices, projects, and ongoing operations.
IT Support in India
Mumbai, Bangalore, and Delhi delivery for managed IT, onsite support, and regional execution.
China Outbound IT Support
Support for China delivery, mainland projects, and outbound operating needs.
Japan & Korea Coverage
Discover local delivery capabilities for Tokyo, Osaka, Seoul, and Busan.
Europe & Americas Support
See how Brocent coordinates regional delivery outside Asia through vetted partners.
Cybersecurity Audit & Compliance
Are you audit-ready? Know before they ask.
Enterprise investors, fund administrators, and procurement teams increasingly run IT security due diligence before signing. Brocent helps you identify and close gaps before the audit arrives.
ODD / IDD Readiness
Institutional investors and fund administrators run Operational Due Diligence before committing capital. We assess your IT controls against the same framework used by global allocators and produce a gap report with a prioritised remediation plan.
Start free self-assessment →ISO 27001 Gap Assessment
Understand your distance from ISO/IEC 27001 certification without the cost of a full formal audit. Our engineers map your current controls to all 93 Annex A domains and deliver a prioritised roadmap to close the gaps.
Talk to our audit team →Penetration Testing
CREST-aligned external and internal penetration testing for internet-facing systems, internal networks, and web applications. Full CVSS-scored findings report and remediation roadmap — delivered within SLA.
Request a pen test →Global Coverage Directory
Browse Brocent's global IT support catalog
Use this directory to explore wider coverage across Asia, Europe, and the Americas after reviewing the higher-intent regional landing pages above.
- Hong Kong
- Beijing
- Shanghai
- Taipei
- Tokyo
- Osaka
- Seoul
- Busan
- Singapore
- Bangkok
- KL
- Manila
- Mumbai
- Delhi
- Bangalore
- Sydney
- Warsaw
- London
- Frankfurt
- Dubai
- New York
- LA
- Toronto
- São Paulo
Global Coverage & Projects
On-site support in 100+ countries — 26 project stories
Hover over countries to see support coverage. Click numbered pins to read a project delivery story from that city.
Ready to get reliable IT support — anywhere in the world?
Tell us about your business. We'll match you with the right service plan and give you a proposal within 24 hours.
"We are thoroughly satisfied with BROCENT's efficiency and quality. The team demonstrates remarkable responsiveness to our service requests — unlike before, when we often waited hours or even overnight for a solution."