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Cover image for Brocent IT blog post: v-CIO Perspective: Optimizing the Definition of Inclusion List and Exclusion List in IT Managed Services Packages – Truly Solving Daily Problems While Reducing IT Expenditure

May 03, 2026 | 10 min

v-CIO Perspective: Optimizing the Definition of Inclusion List and Exclusion List in IT Managed Services Packages – Truly Solving Daily Problems While Reducing IT Expenditure

v-CIO perspective deep-dive into optimizing MSP service package Inclusion and Exclusion Lists: clear service boundary design, commitment risk mitigation, proactive daily IT problem solving, and significant IT cost reduction. Includes practical principles, Exclusion pitfall-avoidance guide